If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 3 working days to arrange collection and return. R.E.Morrison Equipment is responsible for paying shipment costs. The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased. Refunds and replacements will be issued upon our receipt of the returned Goods. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of R.E.Morrison Equipment.
If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to R.E.Morrison Equipment within 3 working days and arrange collection and return. R.E.Morrison Equipment is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to R.E.Morrison Equipment within 14 days of receipt. Please see conditions below*.
If the Purchaser wishes to return Goods to R.E.Morrison Equipment for any of the above reasons, please contact us using the details on contact page to make the appropriate arrangements.
* Returns (non quality issue) with the following stipulations:
1) Any items that are returned will be in their original unopened package
2) The items are to be returned/shipped to us at the buyers cost.
3) Once we receive the items they will be inspected for original packaging and damage.
4) A 10% restocking fee will be accessed based on the published prices at shop.remequip.com on the date the items are received.
5) Only after we receive, inspect, determine their acceptance, and access the restocking fee will we issue the customer a refund.
Please Email us for an RMA sales@remequip.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mark@remequip.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mark@remequip.com and send your item to: R.E.Morrison Equipment Inc., 3615 Laird Road, Unit 21, Mississauga ON L5L5Z8, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: R.E.Morrison Equipment Inc., 3615 Laird Road, Unit 21, Mississauga ON L5L5Z8, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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